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Information and Communication Technology · Quick practice · answer shown after each question

Computer maintenance and troubleshooting

Question 1 of 10

Before opening a desktop computer case, you should

A. leave it running B. pour water on it C. switch it off, unplug it and discharge static D. connect the internet

Question 2 of 10

A saved earlier state of Windows used to undo changes is a restore ___.

Question 3 of 10

When a printer jams, you should

A. pull the paper hard while printing B. pour water in C. hit the printer D. switch it off and carefully remove the paper following the instructions

Question 4 of 10

A laptop battery that drains very fast may need

A. a new keyboard B. replacing or checking power settings C. a bigger screen D. more fonts

Question 5 of 10

An anti-static wrist strap

A. measures heart rate B. connects to Wi-Fi C. cleans the screen D. protects components from damage by static electricity

Question 6 of 10

Compressed air is used to

A. cool drinks B. blow dust out of the computer and keyboard C. charge batteries D. clean the screen with water

Question 7 of 10

Safe Mode in Windows

A. starts the computer with only basic drivers to help fix problems B. deletes all files C. speeds up games D. connects to the internet faster

Question 8 of 10

A help desk log records

A. pupils' marks B. website visits C. reported faults, actions taken and outcomes D. printer colours

Question 9 of 10

Disk Clean-up in Windows is used to

A. format the disk B. remove temporary and unnecessary files to free space C. install drivers D. encrypt files

Question 10 of 10

Explain why a help desk should keep a log of reported problems.

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Questions written by OtisamLMS in the style of the WASSCE. They are not WAEC past questions.

Past questions, worked solutions and curriculum-mapped study material for JHS and SHS students and teachers in Ghana.

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