Business Management

Question 1

1A written message sent within an organisation is a

Easy

A. prospectus B. receipt C. invoice D. memo

Question 2

2The informal channel of communication in an organisation is the

Easy

A. annual report B. memo C. grapevine D. notice board

Question 3

3Barriers to communication include

Easy

A. noise and jargon B. listening C. clear language D. feedback

Question 4

4Lateral communication is between

Easy

A. people at the same level B. managers and workers C. shareholders D. customers and suppliers

Question 5

5Delegation means

Easy

A. giving authority to a subordinate to perform a task B. firing staff C. doing everything yourself D. refusing responsibility

Question 6

6A matrix organisational structure means employees

Hard

A. report to both a functional and a project manager B. report to customers C. work alone D. have no manager

Question 7

7The first step in decision making is to

Easy

A. identify the problem B. choose the best option C. implement the solution D. evaluate results

Question 8

8Giving a subordinate the authority to perform a task is

Easy

A. delegation B. coordination C. centralisation D. recruitment

Question 9

9Communication from managers to workers is

Easy

A. grapevine B. horizontal communication C. upward communication D. downward communication

Question 10

10Communication that flows from managers to subordinates is

Easy

A. downward communication B. upward communication C. horizontal communication D. grapevine